Best’s Best: No limits

The Suntrust Center in downtown Richmond, Va. blends into a skyline of high-rises that soar into the sky on the water’s edge.

A towering structure like the Suntrust Center has “no limits” to what can be fixed, according to Building Engineer, Christopher Alston. While spending most days tending to different HVAC jobs in the building, Alston says that the straight through socket set is the product he loves the most to help him get the job done.

Christopher Alston, photo courtesy of Larry Herman

“With the straight through, I don’t have to find a long enough socket to go over the bolt or stud, which saves a lot of time,” Alston said. Best Plumbing Specialties’ sales representative, Larry Herman is sure to be available to get necessary tools like these to Alston.

The large Suntrust Center building is one of many locations that Parmenter Realty Partners, a high-profile real estate asset developer can be found. It is here that Chief Engineer, Scott Davis, and Building Engineer, Roland Hobbs, work to ensure all building operations are running smoothly.

Scott Davis, photo courtesy of Larry Herman

“I was looking for a hard to find part and Larry was able to get it to me when other vendors could not,” Davis said in a survey response. “Had it in my hand in 3 days.”

Best Plumbing Specialties’ sales representatives and customer service representatives pride themselves on their superior ability to identify old and hard to find parts quickly and effectively. But they don’t stop there, from stockroom cleanups to introducing new items, Best Plumbing Specialties is set apart from their competitors by their dedication to customer needs—going beyond the monthly orders or routine visits.

“Larry always takes into account what is best for us in the building and not what’s best for him to try and sell,” Alston said.

The people who make Best Plumbing Specialties the business that it is today put meaning behind their frequent tagline—more than just plumbing parts. The company provides services unique to the industry as well as a variety of products, including a full line of chemicals.

Roland Hobbs, photo courtesy of Larry Herman

A drain cleaner is the product Hobbs considers to be the most memorable item purchased from Best Plumbing Specialties. “The drain cleaner really got the job done,” he said.

Since 1962, Best Plumbing Specialties has always made intimate customer care and long-term business relationships the top priorities. Whatever it is you need to do the job, Best Plumbing will find a way to help.

Do you have a Best story to share? Leave a comment below or send an email to marketing@bestplumbingonline.com to tell us about your experience.

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